Waterloo Fire Rescue will continue to be customer-driven with a diverse multi-talented workforce that is empowered and accountable to deliver the highest quality service and programs.

This customer-oriented philosophy will allow fire rescue to expand and improve its service to the community through education and the continued dedication of its members.

Waterloo Fire Rescue has been adapting the service we provide as the needs of our customers have changed. Accomplishing this is achieved by focusing on objectives like: service reliability, meeting our diverse customer needs, competent employees, easy access to product and services, with the most important objective being, treating customers and employees with respect, kindness, patience and consideration.

We are here to protect the citizens we serve!