Office Assistant- Code Enforcement

DEPARTMENT

CODE ENFORCEMENT/CITY ATTORNEY

SALARY

$14.00 PER HOUR

FLSA

NON-EXEMPT

CIVIL SERVICE

NOT INCLUDED

BARGAINING UNIT

NON-BARGAINING

 

GENERAL STATEMENT OF DUTIES
Under the general direction of a department head or designee, using independent judgment, provides clerical support, recordkeeping and/or customer service support for the Code Enforcement department. Work may be performed with limited supervision. No supervisory responsibilities.

EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative only)
These functions are considered essential for successful performance in this job classification.

  1. Perform data entry, type correspondence and reports, cross-index and file documents and other materials.
  2. Greet the public, assist in answering incoming department phone calls and provides information based on knowledge of department and City policies, regulations and procedures or directs questions to proper person.
  3. Assist in preparing letters for the Officers regarding case information.
  4. Print off daily bike reports that are sent to office and document them into call sheet.
  5. Collect and enter information regarding sump pump calls.
  6. Daily scanning of legal files and case reports for the Code Enforcement Officers and legal department.
  7. Operate personal computer, calculator, and other general office equipment.
  8. Communicate with and maintain effective working relationships with supervisors, coworkers, elected officials and the public.
  9. Makes decisions in accordance with department and City policies and established regulations.
  10. Attend work regularly at the designated place and time, and work under time constraints.
  11. Perform all work duties and activities in accordance with City and department policies, procedures and safety practices.
  12. Perform all other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  1. General knowledge of clerical functions, office procedures, terminology and equipment.
  2. Ability to type at least 40 words per minute net of errors (verification of typing speed required).
  3. Ability to speak clearly and distinctly, write legibly, prioritize work, produce a quality work product within strict time lines, handle multiple tasks and exercise independent judgment.
  4. Ability to perform general office services including using word processing and spreadsheet applications appropriate to assigned duties and responsibilities, enter and retrieve information on a computer and update records.
  5. Ability to collect, analyze and present data from computerized reports in organized and understandable form.
  6. Ability to answer questions and provide information to the public in person and over the telephone in a clear, concise and easily understandable manner.
  7. Ability to maintain confidentiality regarding City records.
  8. Ability to work with people from a broad variety of social, economic, racial, ethnic and educational backgrounds.

ACCEPTABLE EXPERIENCE & TRAINING

  1. High school graduate/GED with prior clerical experience in an office setting; prefer additional education beyond high school in business clerical or related field.
  2. Skilled in use of personal computer, Microsoft Word and Excel and able to learn specialized computer software.
  3. Excellent skills and customer service experience in handling people of all ages, economic, racial, ethnic, social and educational backgrounds.

ESSENTIAL PHYSCIAL ABILITIES
The following physical abilities are required with or without accommodation.

  1. Sufficient clarity of speech and hearing that permits the employee to communicate effectively with supervisors, other employees and the public.
  2. Sufficient personal mobility that permits the employee to move from one work area to another.
  3. Sufficient strength to safely lift and carry thirty (30) pounds short distances.

MISCELLANEOUS

  1. The City of Waterloo may conduct a background investigation including employment and criminal history checks on any applicant being considered for this position. For positions that have access to sensitive or classified information, a fingerprint check is required.

WORK SCHEDULE
Generally Monday, Wednesday & Friday 8:00 a.m. – 2:00 p.m. The City of Waterloo reserves the right to change these hours. Limited overtime. May be assigned to work outside regular schedule temporarily.

A.A./E.E.O.
Minority, female & disabled individuals are encouraged to apply.